Your Voice is Heard initiative and the solution to citizens' complaints

In October 2018, the Ministry launched the “Your Voice is Heard” initiative to receive citizens’ complaints in a number of axes, namely, violating construction, encroachments on agricultural lands, state property, waste, garbage, corruption and occupancy. During that period, the Ministry sought to obtain citizens’ satisfaction with the services provided to them by the local administration in all provinces.
Since its launch at the end of October 2018 until June 2020, the "Your Voice is Heard" initiative has received 152 thousand messages, about 95% of which have been resolved, and communication with the governorates is underway to resolve the remaining complaints, with a total of 36 thousand complaints.