GIZ- Improving public services Project (IPSP)

The Egyptian people are to gain better access to services, and be guaranteed new, customer-oriented and innovative services. On behalf of the German Federal Ministry for Economic Cooperation and Development (BMZ), GIZ is working on various approaches to this end. Local citizen service centres (CSCs) are being modernised, while service provision is being expanded in areas that were previously underserved. Here, use is being made of internet-based applications and minibuses operating as mobile service units. Citizens therefore have access to standard one-stop contact points for everyday administrative services. Working procedures and processes in administrations are also to be standardised, simplified and made transparent. Citizens will have more options for communicating and interacting with the state. For example, they will be able to establish contact via the internet, email and regular exchange forums in communities. The project is supporting training and professional development for staff in the CSCs so as to enhance their organisational and technical skills. This not only improves their service orientation but also leads to better service for citizens overall. Events, information campaigns and other channels are also used to make citizens more aware of their civic rights and duties.